ford fusion windscreen

I have never seen this in my life first i wait 3months for a windscreen from FORD now the screen is fitted with a error .then take the Car to Casseys in Springs after it was arranged by Glassfit now Casseys tell me they need more time and i need to take the Car back to them next week they can't help me now WHY THE F123 DID I BRING MY CAR TODAY CASSEYS WHEN YOU TOLD ME TO ???