Cassey Ford Benoni ..NOT RECOMMENDED

Well where to start .......

This must be the worst experience I have ever had w.r.t purchasing a vehicle and the worst customer / after sales serviced to date. It seems that the team at Cassey Auto in Benoni is very desperate to push a deal and sell a vehicle but does not care about the quality and or the Customer.

I bought my Ford Ranger 2.2 DC in February but I'm almost sure it has been back to the dealership more than I have driven it. My first complaint was sent in the same month as I received it whereby there was a broken fog light, flat battery and no Bluetooth capability in the vehicle as said to me before purchase. It is there where the back and forth started with the vehicle whereby it was booked in at least for 3 days a week and some times over weekends to resolve the Bluetooth issue but at no prevail. Shortly after my Turbo blew on the vehicle and was sent in for repairs at "Cassey / Ford Auto Benoni" (Keeping in mind the Bluetooth hasn't been sorted). They proceeded to do a warranty claim as to obtain a new Turbo and after a week or so I received my vehicle (They where clearly in no rush).

Upon receiving my vehicle I notice that the lights on the dashboard was still on indicating that there is something still wrong in the engine.... I then returned my vehicle to the Dealership and there is stayed for a month. Every time I contacted them I received a new excuse but at the end after many phone calls it turns out that Ford supp**** a "Recon Turbo" the first time that caused the Turbo to blow once again.

Once a brand new Turbo was fitted my Vehicle got sent to be fitted with a "Parrot" kit as they seem to think it is the equivalent of the Factory Bluetooth kit. I received a call from the Dealer Principal just before collecting my Vehicle apologizing for the inconvenience and reassuring me that everything will be taken care of........... or so I thought.

I received my Vehicle and Shortly after I noticed a sound of something sliding around on they loading bin at the back of the vehicle / bakkie, upon investigation I noticed that it was the Engine cover that was ripped of and broken tossed on the back of the bakkie, not to mention some wire straps that was also taken off.....

The bakkie was collected today and who's to say when I will see it again as I cant take their word for it, neither the Sales Guy, his Manager or the Branch Manager.

Up side is the opted to pay for the next service..... that probably makes up for the inconvenience of not having my vehicle or days on end and the various Uber Trips I had to pay to get to the Dealership and the fact that I had to keep paying the bank.

Long story short I believe their is no Quality Control what so ever, the worst workmanship as they do not take pride in their work (Breaking Engine Covers, Installing faulty Second Hand Turbo's and proceeding to give it back to the Customer as is).

Cassey Ford Benoni ..NOT RECOMMENDED (P.s. Battery is Still Flat)