Cassey Benoni ford company

I took my car for service two weeks ago, and i complained about a rubber that was pilling off. the guy who was assisting me said he will check if its under warranty and he will contact me as soon he's done with it. He the contacted me last week saying its under warranty and i must bring it in on Tuesday(which was yesterday). i took it in as requested, however i was never contacted during the day regarding the process of my vehicle, around 3 pm i called them to check on it, a response was given saying it will be ready within a hour(which is 4pm) i asked them to send a driver in the mean time so that i can be at ford by 4 when they finish it, so instead of sending a drive around 4pm they call me saying they are still waiting for authorization from the warranty people , meaning they didn't do anything to my car, what an inconvenience, i had to make means to get myself home since they said if i take the vehicle they will have to start over today when i bring it,,because that's how the warranty works... i am not HAPPY and i had to take a taxi to work this morning because of their inconvenience and failure to update me about the outcomes of the vehicle and the warranty stories.. i also ask myself why did they ask me to bring it in whereas the warranty wasn't sorted out. "Poor service"