Complain

I was driving around Dunnottar in springs on the 23 November 2019 in my Ford Ranger Wildtrack visiting family and as I was about to leave in the evening the vehicle didn’t want to start and I had to leave it there. It was on Saturday and on Monday I then called my insurance to drop off the vehicle at Cassey auto ford springs which they did. On the same last Monday of November 2019 someone from cassey auto called me and informed me that they have received my vehicle and they will diagnose the vehicle and let me know what is the problem. The said thing about this is that since in November 2019 they have been sending me sms’s staying that we are still busy with your vehicle until somewhere around January 2020 where the send an sms informing me that the injectors needs to be replaced for R25000.00 of which I gave permission through an sms’s as they told me. They worked on the vehicle and 3 weeks later I received another sms’s saying the fuel rail needs to be replaced and it will cost me R16000.00 and they will give it to me for R12000.00 and I gave permission. They continued working on the vehicle and kept on sending sms’s saying they are still busy with my vehicle. I then went to the dealer in March 2020 just before lockdown and they told me that they need to replace the diesel pump which will cost me R10 000.00 and I have permission to continue. Since in March when the lockdown started I had no information up until the middle of August 2020 when I received an sms informing me that my vehicle is ready for collection. Few days later I receive a call finally from them after 10 full months for the first time and they threatened me that they will be charging me R250.00 a day for storage, I then ignored them until someone calling me the first week of September 2020 whereby I informed them that I will collect the vehicle on the 15 September 2020. On the 15 September 2020 I then went to collect the vehicle after I have paid R46 000.00 in total. When I arrived at the dealer I was told my vehicle will be ready in no time as it is in the wash bay. 30 minutes later they brought the vehicle and I checked the vehicle and I then signed for the vehicle. I then drove away from the dealer and unfortunately I only drove away around 2km and the vehicle died on me as it wash showing a fault notification. As I stopped on the road I discovered that following my trail was diesel as it was smelling so bad. I then opened the bonnet and discovered that diesel was every where in that vehicle including underneath the vehicle. I then called the manager who informed me that the mechanic will be coming to me. I waited and in 20 min later the mechanic arrived and opened the bonnet trying so many things and the vehicle couldn’t start and he told me that he must tow it back to the workshop. I then asked him how am I going to to Pretoria as I was dropped off and he called the manager and then told me that the manager says there is nothing he can do as they do not have a vehicle to give me. I was left stranded on the road after 18:00 hrs whereby I had to see to finish how am I going back to Pretoria. That was an ordeal I have been going through for almost 11 months since my vehicle was taken. It took them from November 2019 till September 2020 to fix my vehicle which ultimately died again on the first day of collection. To my surprise as I am writing this mail now on Sunday 20 September 2020 I have not even received any call or sms’s fro Cassey auto ford springs just to let me know what is happening. I really don’t understand what type of service is this people provide. I am so tired with this company because what they have done actually they made me to forfeit the right I had of my vehicle been fixed out of warranty as my warrant was finishing in December 2019. As a matter of fact Cassey auto ford springs did this cruel thing to me deliberate as had they did what’s they were suppose to do I wouldn’t be in this situation. I am so tired and I don’t even believe that what I have paid so much for has been replaced in my vehicle and I wonder if they really know what they are doing. I took my vehicle to it’s dealer and really they failed to help me. I am really so disappointed with Cassey auto ford springs because of the treatment they have been giving me I am tired. I have paid so much money and get this in return.

I really need help on this matter.