Casseys Ford springs VERY POOR customer service

I booked my company car in for a service on the 25th April .Firstly the tel auto system is not working u press 2 for service department then get transfered to someone else then 2 attempts later eventualy reach the service department.The lady asked me the registration number that i did not know so I asked to book the bakkie in on my name for the next morning as she suggested.When i send my driver in the next day I sent a note with for extra things they must look at and repair.When my driver arrive there they tell him the bakkie has not been booked in .He told them it was booked in under kallie Kleynhans and left.By 15:00 i called to find out if the bakkie was done only to hear that they did not know what to do as the bakkie came in without a booking with the note yet they did not try to call me to find out what is going on.They record everything so I suggested we listen to the recording i was told it will only be available in 24 hours time.My name was written on their book on the 25th when I made the booking but they could not explain how my name was written there with no info on the service booking. They also did not even attempt to fix the 2 faults reported on the note I sent in.The workshop manage promised he will get the recording and give feedback now 3days later no feed back.They then went os and serviced the bakkie after I had a huge fight with them one of the faults reported was the right window winding that was stiff according to the manger they fixed it and lubricated it.When i picked up the bakkie I found the window was now worse than before and sent the bakkie back to them the next morning only to now year that the motor on the mechanism is faulty.This company is out to make money out of customers without doing proper work. I am now worried that the service was not carried out properly as it was done in less than an hour with excuberant cost