Pathetic Help Desk

'm trying to get the temporary hold on my card removed.I have no idea why the card was blocked as I haven't used it since September 2018.I recently had issues with the online password but that was sorted out.I've already made numerous calls to your call centre but I still can't get it sorted out.This is becoming a real frustration now and if you are unable to assist me with such a simple request please let me know so that I can cancel your service and go to someone else.

I have to say your service is really pathetic. Every time I call I go through and pass the same security questions and yet know one can assist me. Why do you have a helpdesk if noboby can help you ????????

I was in ABSA branch in Tygervalley Cape Town yesterday and they were unable to reload my travel card because of the "temporary block". Every time I call I get the same answer , "not sure why the card is blocked but someone will contact you".Absolutely pathetic service.