Unsatisfactory Service from Store Manager and Staff Members

Dear Cash Xchange Checkers Polokwane,

I am writing to express my dissatisfaction with the service I received at your store Cash Xchange Checkers Polokwane from the 05 - 15 July 2024. My experience was marred by several issues that I feel compelled to bring to your attention.

Firstly, when contacted your store regarding the items I wanted to sell, I was asked to send details via WhatsApp. However, my messages went unanswered, and I did not receive any follow-up communication regarding my inquiry.

Secondly, I attempted to contact your store manager, Suzan, as per her instruction to call her directly for service. On Saturday, despite calling at 13:48, well within what I assumed were reasonable hours (considering your store closes at 14:00), I was unable to reach her. I understand it was close to closing time, but I expected a professional response, especially since she provided me with her contact information.

Additionally, I followed up with calls on Tuesday at 11:24 and at 13:25, none of which were answered, nor did she make any effort to return my calls. This lack of responsiveness left me feeling neglected and frustrated.

Furthermore, when I visited your store, I encountered significant delays in service. There was only one staff member available to assist customers, despite a noticeable queue. I waited for over 45 minutes without being attended to and eventually had to leave due to time constraints. This situation was not only inconvenient for me but also for the other customers who were patiently waiting in line.

Moreover, the initial quotation I received for my items I wished to sell was later changed. This inconsistency in pricing further added to my disappointment with the level of service provided.

Overall, I found the service I received from both the staff and the store manager to be highly unprofessional and lacking in basic customer care. As a customer, I had expected a much higher standard of service and communication.

I hope that you will address these issues promptly to improve customer satisfaction and ensure that future interactions with your store are more positive.

I look forward to hearing from you soon regarding the steps you will take to rectify these matters.

Yours sincerely, David Modiba