Cash Crusaders vs Cash Xchange

Hi, I usually make use of Cash Crusaders when I'm in need of a short term loan by taking my stuff to them on a buyback. I took my 42" inch Smart TV to them recently on a buyback and found out thàt Caeh crusaders is no more and they've now changed to Cash Xchange. I proceeded with the transaction only to find out now that they don't operate in the same way as Cash crusaders did. Firstly, Crusaders would send me an SMS as whenni needed to come make payment and that i would usually have 5 days in which to do that after my maturity date. My maturity date for Cash Xchange was on the 21st March 2024 and I went on the 26th March 2024 to have my contract extended only to be told that I was too late and that my item waa now released to be sold on the floor. I am a bit aggrieved at this as I thought that the same conditions app**** as per Cash Crusaders but I was wrong. I am disappointed because my 5 day grace period has not expired yet but I was totally wrong thinking that the same conditions app**** as with Cash Crusaders.