Deeply Dehumanizing Experience at Cash It Pawn – Geduld, Springs

I am a cancer patient who recently had major tongue surgery and currently battles the after-effects daily. Due to my condition, I am unable to work, and my disability grant has been severely delayed this month. I urgently needed funds to purchase medication and maintain basic nutrition to prevent dangerous health dips.

I took a fully functional machine to Cash It Pawn Shop, located at 65 4th Ave, Geduld, Springs, seeking to sell it. After being invited to bring it in, one of their staff members conducted a so-called “test” and falsely claimed the machine didn’t work — even though it had no faults when I brought it in. This appeared to be a deliberate attempt to devalue the item.

When I raised my concern with the manager, he dismissed me outright and stated that he trusted his staff’s judgment over mine. I decided to take my machine and leave. But as I walked away, the manager shouted after me with demeaning remarks — accusing me of running away and suggesting again that the machine was faulty.

When I turned around to address this, the situation escalated. I explained that I struggle to speak clearly due to my cancer surgery. Instead of showing basic human decency, he mocked my speech and laughed at my medical condition, telling me to “speak properly” and accusing me of “jumping around.” I have never been treated with such cruelty in my life.

This man’s behavior was beyond unprofessional — it was callous, judgmental, and entirely lacking in compassion. I was publicly humiliated and insulted, treated as though I were dishonest or worthless. All I wanted was to be treated fairly in a time of genuine need. Instead, I left shaken, degraded, and with my integrity questioned by someone who doesn’t even know my story.

I have bought many items from this store in the past, but now that I needed help, I was met with disdain and verbal abuse. I will never support this business again and urge others to consider how they treat people before engaging with them. This experience was not just bad customer service — it was dehumanizing.