Unacceptable service

<p>On the 10th October, I visited the Linden branch to collect an Item I had pawned but unfortunately did not have my contract to release the item. I was travelling with my 4 month old as I had just picked her up from nursery school.</p> <p>I then explained to the consultant that I had forgotten my contract but needed assistance to release it and she point blank said “go to the police station to get an affidavit” My thing is, she could clearly see I was with a baby, did not care to hear me out and disregarded the fact that I am paying to release an item. Meaning, it’s a gain on her side, she was understandably following procedure but her arrogance and tone of no interest in assisting me ticked me off. As she could have easily looked for the copy they always keep.</p> <p>I went there the next morning and clearly she was still not having it, she did not greet, had no eye contact and still gave me attitude. When she was about to help, there was no exchange of words, I put the contract on the counter and dumped the ID on the counter as well. She said don’t you dare throw your ID at me, I will shove it to the door so you can pick it up there.</p> <p>Can someone remind this girl that she needs my money and services as without it, she would not have a job. She needs to respect customers PERIOD!!</p> <p>Why is it that other branches treat customers like royalty and she fails to do so? The truth is, if she cannot give good customer service, she is in the wrong line of work. She must go clean toilets or work somewhere where she will not interact with clients.</p>