Disappointed

I am very disappointment with Standard bank. on the 30th of October i authorized a company to take a look at my financials and i consented to it using Standard bank. On the 31st of October my account was frozen and i could not access my money. I have been following up with the bank and i have been sent from pillar to post. They told me that my money would be released on the 17th of November and then today which is the 16th of November i receive an email from them stating that they will contact my employer and whats so ever. All i want is my money back and i want to close my account with Standard bank. i will provide my new banking details so that you can transfer my money there. I have been holding for the manager for almost 30 minutes and every time i am being told that the "manager" will get back to me. I am so frustrated and disgusted by the service that i am receiving from Standard bank.