Cash Exchange (Newtown junction) Nightmare!

This company called Cash Exchange, based in Newtown Junxion, Johannesburg.

On the 2nd of March 2024, I went into the store and bought a Tv Box. I was then sent to the guy who tests the devices before leaving the store and and when he tried to connect it, he told me that the store's internet connection was poor but should I have any problems with the device, I should please return it. I then went home and realized that the device was indeed not working and that the issue at the store was not their internet because my internet was working but it was the device itself.

On the 5th of March 2024, I went back to the store and explained what was happening. They took the device, tested it and the guy confirmed that it was indeed not working so he advised me to go to the till and ask for a refund of which I did. When I got there unfortunately I only had my ID and the small reciept I got from swiping for the transaction on the 2nd. I explained those were the only 2 things I had but they can also check on their system since I used my ID and track the transaction and also reprint the reciept for the TV Box. The lady at the till told me she was not going to listen to me tell her how to do her job. She told me the manager had also said without that other reciept they can't refund me.

I left with the TV Box that is not working, with my money still witheld by Cash Exchange. I feel like the store is doing so bad that they have come up with a strategy to de***** people and rob them of their hard earned money. You call into their customer care line, no one answers. This company does not deserve to be running. It needs its trading license to be taken away because this is what is called "professional crime". Someone needs to raise the red flag for these people.