Selling 2nd hand items above New Available Price

Visitor friend of mine from Pakistan bought a dual microphone system supposedly as new, got home and saw the price was 1bpound above new price and definitely 2nd hand. Price paid 59.99b pounds. See Web Price [URL Removed] utm_medium=display&network=criteo&retargeting_or_placement=retargeting&utm_source=criteo. Price 59.00 british pounds<br> On immediately taking it back and asking for a refund as we saw it was dirty and scratched and one arial was bent, the assistant told us for 10 minutes he cannot give our money back as no refund except on broken. We asked if we could swop for a camera lens in the window. We were told No!. So I asked for the supervisor or manager. Was told there is no one to talk to. I told him the shop is a ******* as friend bought it as new, and I will definitely tell people about the *******. After more back and forward the assistant dissappeared for 2 minutes and came back and gave us the money back. Please guys, dont rip people off. We enjoy browsing and have to trust your pricing. Not a good sign of your shops integrity when this happens.