Worst Service EVER!

Good Day,

Please see below purchase made online. When I noticed that the shipping option was to the store. I am in Port Elizabeth, the store is in Gauteng, there is no way I would have chosen this option.

I then contacted online and was advised to call the store which i did and then Sihle called me back. She didn't know why she was calling me, yet my issue was explained in detail. I was then told that I would need to arrange my own courier to collect. I asked them to look into why it happened and she acknowledged that I am not the first person this has happened to.

Philiswe then called me back, explaining the same thing and when I asked to speak to the manager, I heard, "it's that lady". Then spoke to Bassie, who advised that they will need to speak to HR to find out about the cost for shipping . I was then called back and advised that the cost will be R440 and when I asked for the quote,I was told, I told you it's R440, I then asked to speak to the manager again, who then told me to contact online sales. I started off contacting them, and was directed to the store, since she was either unable or unwilling to help me, I asked for her manager's details, her response was to drop the call in my ear.

I then called back, and she was then unavailable, if this item can't be sent to me, please just refund my purchase immediately! The treatment and service I received from these 3 ladies was horrible.

Kind Regards

Below is the response I received :

Tinny Mthimunye commented:

Good day

Apologies.

Please take note that refund request has been sent to relevant department.

Kind Regards