Worst service ever

<p>Went to Cash Converters in 2015 and bought a hardrive less than a year the thing crashed.Then in 2016 I bought a bread maker and a hot tray 10 months later both items broke the hot tray I used for the first time on Friday 2017/07/07 the glass ontop shattered into small pieces when I switched it on. So I called the Head office and explained what happened so because the back of the slip says 6 months guarantee it is the only reply they had sorry ma'm we can't help you it is written in black and white. So I called the AM same thing it's as if this gives them the greatest joy. She tried to compare their faulty second hand goods they sell customers to a dress I would buy at Edgars, Edgars don't sell second hand and I have no issue with their customer service. Then I had to hear how they are all about customer service. So I told her if you are so good and customer focused why don't you inform the client instore that they are buying a second hand item there's no guarantee it'll work for a year there is a 6 month guarantee on it then the customer can make the decisssion there to buy at own risk and if this is how you are customer focussed I fail to see how you are when you are not . My question then was why can't they change there guarentee from 6 months to 1 year especially on electrical appliances would it really hurt. </p>