Worse Custome respect and service EVER!!!

What bad service and unacceptable rude attitude. None of the personal, including the owner, had the correct facts about my transaction. Both the owner and financial lady blatantly made me a **** even after i explained or rather try to, while they both screaming at me over the phone. What service is this and all about a TV , misunderstanding and payment of interest. THEY don't even try considering to settle the matter like normal humans would as this happened while we were at the bedside of a family member who past. I can honestly say that this branch is the worst ever, sold a flat screen more than 4 months ago to a friend of mine without a tv licence - but they making this , my transaction a world stopper event, and then the finacial lady still not telling the truth. Take it from me do not ever try and do business with them you never know what you buy or expecting any assistance as any other good company would give to their clients. They insist in making a deposit to refund the amount of money I paid into their account .I made it clear in which account they need to pay the money into and they still ignored this and deposit it into the wrong account.