Unwilling to handle a phonecall

Been dealing (well trying to deal😂) with the okes from the Honeycrest branch for hours on end. Thulani who works there pretended that I had the wrong number, then contacted me on the right number, which I responded to, before being ignored for another two hours. I hoped that I would be able to resolve my issue without resorting to negative reviews but both managers (Siza AND Admire) wasn’t in store when I phoned AGAIN. Seems like half there store is out joking in the streets when they should be working, as Thulani was also out and would “phone me back in 5 minutes” according to his colleague about 3 hours ago too. Utterly clueless about customer service, this store.