Trying to do me in

<p> </p> <p>Bought a guitar amp, tried to return it same day because it was not working properly, they did not want to take it because the person that was supose to test it was not there, next day i took it back and they booked it in, they would not give my money back, was told that 1st option is they fix it then if it cant be fixed i must take somthing of same value, if i cant find simular item of same price then they would refund me, the manageress made me feel like i was at fault by her interrogation wich centred around the testing of the amp before taking it. was told it would take 5 to 7 days to fix, all the problems the amp has could not be filled on the form as there was not enough space but i was asured that he would tell them what was wrong and this wory me because what if he does not remeber to tell them everything thats wrong, the friday i went back to check progress but nothing was done, the amp had not been sent, monday 10/07/2017 i was back and demanded my money but the manager was unwilling to give my money back, it would take another week to fix, it will be 2 weeks and the guitaar canot be played, i spent R4100 on the 2 items, i dont trust a amp that i bought broken off the shelf, i dont want it fixed i want my money back, if i got my money back i would have had an amp by now</p>