MS
Musa S

1 reviews | Active since Dec 2012

18 Jul 2022, 08:23

****s and *********, worst customer experience ever

I bought an iPAD for R3.5k on friday the 15 of July from Cash Conveters at Balfour Mall. When I got home to charge it it could charge past 40% overnight. On Saturday I go and return the device at Cash Conveter to my suprise the store agent I had bought the device the previous day refused to return and instead suggested that I sell it back to them.

How can it be that they sell me something that does not work and furthermore told straigh in my eyes that if I have problems I must do watever I want with such a ****gish attitude. Insteead of the manager stepping in to help they whisper and distance themselves. The stuff from Balfour are just ****s with a horrible work ethic, horrible attitudes. I hope it's not because of the close proximity to Alexander township.

I left everything and walked out of the store. I have never experinced such customer alienation in my life.

I want my money back for sure I will never buy there again

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Replies (2)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply18 Jul 2022, 09:17
Official
Hi Musa,
We have forwarded your feedback to the store, and one of their management representatives will be in touch with you. Please note that someone will be in touch with you within two business days.
Warm regards,
The Cashies team
MS
Musa S's update22 Jul 2022, 11:59
Reviewer Update
Hi no one has been in contact. it's 6 days later