The Con at Cash Convertors

I chose to purchase 2 items from Cash Convertors on the 13 March 2026. One of which was for resale, with a buyer in place.

Initially, I wanted to do individual purchases but cancelled(as done on other orders) then combined the order, thinking I might save on the delivery fee. I realised that was not the case and I was charged a higher delivery fee than what is advertised on the website, but I decided to continue with the sale.

On the 21st March 2026, I sent a query through as I received no tracking information and the query was closed with no response by Justin Pillay, the same day.

Today the 22nd of March 2026, I called Northgate to query one item, a gold ring, and was told that the order number #*** was cancelled. I have 2 screenshots, one which shows the order is still processing on my profile and the other the payment proof that a deposit was made via my financier.

Today I was told by TK at Northgate, that the order was cancelled and I would like to know how? She even highlighted the ring I purchased was sold on the 18th of March and returned on the 21st of March 2026.

Reading other reviews, I see there is an underlying problem with their systems and want a quick resolve to my query.