Terrible Disgusting Service - Cash Converters Vorna Valley and Head Office.

It's a very long story to type out so I'll just summarise. I took a loan on 4 tool items (that I packed into a wooden storage box) and when I went back after 3 months to take back my items, I was only given back 3 items. I was in a hurry and did not check the items received and just took it back home. 3 months after collecting the goods I realised that 1 item is missing and went back to the store. I got no assistance from the store so then sent an email to the Head Office. After receiving a reply saying that the store owner cannot assist because it was too long ago. I went to the Head Office, had a meeting with the Operations Manager only to be told that it's my fault (which I agree to an extent). I was told that when goods are not collected it goes back on to the floor for resale, but why was I not contacted to collect my item that was left behind at the store that was fully paid for???? To me, not much was done to investigate this matter. I'm done was Cas Converters.........for Good