MK
Marius K
1 reviews | Active since Feb 2018
04 Dec 2024, 13:30
Store needs franchise assistance
I don't understand when a store struggles with customer service, relations and courtesy. Why the corporate side can't help the franchise owner. Clearly the store I frequent are left to their own devices and with no proper assistance from corporate. And from a customer perspective you wouldn't be able to get proper assistance from the resources they provide online, keep in mind this is almost 2025 there are things like starlink, spaceX starship heavy self driving cars self checkout. So many functional online resources and yet it's pretty hard to get hold of any decision makers in cash converters just to inform them their store needs assistance from them not even to complain.
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Replies (2)
Cash Converters Southern Africa's replyOfficial
04 Dec 2024, 13:45Hi Marius,
We've received your complaint on Facebook and have escalated it to our management team.
The Cashies team
We've received your complaint on Facebook and have escalated it to our management team.
The Cashies team
Cash Converters Southern Africa's reply04 Dec 2024, 13:45
Official
Hi Marius,
We've received your complaint on Facebook and have escalated it to our management team.
The Cashies team
We've received your complaint on Facebook and have escalated it to our management team.
The Cashies team
MK
Marius K's updateReviewer Update
04 Dec 2024, 13:47As a matter of fact I would actually just want to call out the CEO of cash converters SA. To provide the store in question with CEO aid and training. Because when you search you quick to find him taking pictures where he hands out gifts and congratulations to stores showing growth that probably did the work on their own by the looks of it. I wanna see a picture of a CEO uplifting a store providing training and helping a struggling franchise owner. And secure the confidence of future and current owners and investors or I'll have to get hold of the founding 1994 CEOs and request assistance. Because it's only in politics where people take photos when it's good and hide when it's bad.
MK
Marius K's update04 Dec 2024, 13:47
Reviewer Update
As a matter of fact I would actually just want to call out the CEO of cash converters SA. To provide the store in question with CEO aid and training. Because when you search you quick to find him taking pictures where he hands out gifts and congratulations to stores showing growth that probably did the work on their own by the looks of it. I wanna see a picture of a CEO uplifting a store providing training and helping a struggling franchise owner. And secure the confidence of future and current owners and investors or I'll have to get hold of the founding 1994 CEOs and request assistance. Because it's only in politics where people take photos when it's good and hide when it's bad.