Started bad, but finished well!

<p>I 'almost' had a bad experience with CC. I purchased an item from Northgate CC for my wife, and it so happened that my wife had already ordered the same item online. I returned to the shop the day after I purchased intending to return it for a refund or at the very least for store credit only to be told that they do not do refunds at all and my only options was to resell the item back to the store. Assuming this was store policy and I had no other choice, I took the item to the sales desk to find out what I could get back. To my utter astonishment I was offered 38% of the amount I was paid THE DAY BEFORE. The explanation was that it is treated as a brand new sale so thats the best they could do. I was disgusted to the say the least so the sales person 'advises' me to rather sell the item online and may get more money for it. I walked out of the shop and decided to email the head office to find out if that actually was store policy, to be honest, not expecting a response considering the service I received in-store. To my surprise I received an email before the end of the day from Chris, the manager, apologising for the error and asking me to retun for a full refund. </p> <p>I returned to the store and was promptly helped so the end result was good and hence the good rating BUT there was no explanation given about why I was misled and my time wasted, or if any corrective action was taken so I hope that something was done to avoid similar happening to other customers.</p>