Service at cash convertors vorna valley

went to Cash Converters, Vorna Valley, and had one of the worst service experiences ever.

I got there, walked around the shop, and then sat down for about 10 minutes. No one greeted me. No one asked if I needed help. Everyone ignored me. After waiting, I stood up and went to look for someone to assist. I greeted politely and asked for help. The staff looked at me like I was bothering them. One of them said the person who could help me was on lunch.

I asked if that meant no one else could help while he was away. They said I must wait 15 minutes. I waited. When the person finally returned, he walked in, stood behind the till, and said nothing. No greeting, no “next,” nothing. I kept waiting because I wasn’t sure if he was the one who was supposed to assist me. After a few minutes, I approached him(EPHRAIM) and greeted. He told me, “I didn’t know you wanted help, I thought you were just sitting.”

Make it make sense — why would I come all the way here to sit and do nothing?

Anyway, I explained why I was there — to collect an item. He immediately dismissed me and said he couldn’t help. When I asked why, he said I didn’t speak to him over the phone. I told him I called the shop and whoever answered confirmed they could assist if I brought the required items. His response was, “You didn’t speak to me.”

How was I supposed to know I had to speak to him specifically? When customers call, whoever answers should direct them correctly or transfer the call. That didn’t happen.

We went back and forth, and he gave me attitude the whole time. No explanation. No accountability. When I asked what the way forward was, he just said, “You can pay and come collect later.” I asked how I’d prove I paid if he wasn’t around when I returned. He had no answer.

I spent over 45 minutes there, left without help, and wasted my time.

Your staff need serious customer service training. They lack basic courtesy, communication, and emotional intelligence. Your internal processes also need fixing because no one seems to know what’s going on.

This store doesn’t even deserve one star