FE
Francois E

1 reviews | Active since Aug 2015

20 Aug 2015, 22:34

Rudest, most unprofessional attitude, bad service.

I went to Cash Converters sea point today, inquiring on an product and upon inquiring re: guarantee, the salesperson told me they don't give guarantee on it, the same as their Station deck Cpt. branch.Whilst I was standing there, a cellphone came in faulty and a client inquired about their Chinese tablet, one of many Chinese products found inside their shop, which they, as well as all W-Cape branches buy from Cape great China mall. I realized that this branch wasn't gonna honor the CPA legislation, therefore I left and phoned them later, whereupon I spoke to the manager:Lyton/Layton. I inquired the warrantee issue and he changed attitude towards me when I inquired whether a product they were selling are SABS approved. He wouldn't answer me, saying repeatedly bad mannered that he would rather discuss it face to face as if he willingly tried to mislead and side step a valid, legal question.. After asking for the 13th time, he rudely answered me, confirming the product was not Sabs approved. If this is how Cash Converters sees itself, then rather close your doors. As for all the Chinese products you sell, that will close your doors. Lastly, send rude staff like him for training..

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Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply21 Aug 2015, 09:28
Official
Hello justtruth,

Good morning Francois

Thank you for lodging your complaint on the Hellopeter website.

Please note that I will be escalating this complaint to our regional operations manager as well as the store who will be in touch with you shortly.

Regards

Tia Hocanin
National Brand Manager