tK
teboho K

1 reviews | Active since Jul 2015

28 Jul 2015, 20:25

Refuse to release my tablet even though paid

I pawned my tablet for a month in the hope paying back the funds - I then called in to extend the loan repayment period by an additional 10 days(standard practice) we agreed that we would do so I would be charged an additional R86.00 and that I would repay the loan amount on the 27 July 2015. On the 27th July I eft the funds at 23:30, I eft d the funds online and when I went with the proof payment I was told that I must pay an additional R320 in order to release tablet. This firstly very underhand because this is not stipulated in any of the terms and conditions , this infringes on all aspects of treating customers fairly , they are dirty establishment that are running a sham business , trying to hide various gimmicks to it appears that they are hiding behind gimmicks and fictitious reasons in order to attain (*****) pawned appliances in order to sell them at very high markup percentages.

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Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply29 Jul 2015, 12:12
Official
Hello Naledi121,

Dear Naledi121

Your complaint has been sent to the store owner as well as the regional operations manager.

The regional operations manager will be in contact with you.

Please be assured that the Cash Converters philosophy is to conduct all our business with honesty, respect and integrity. Each complaint is dealt with in this light.

Regards

Tia Hocanin
Brand Manager Southern Africa