LT
Leatitia T

1 reviews | Active since Feb 2014

18 Feb 2016, 10:56

refusal of service

I purchased a BlackBerry leap from this store on the 4th of Feb 2016. It clearly states that the phone has a 6 month warranty. The phone has a problem with the software or cpu. When I receive a message it sometimes flashes white and then bombs out and restarts itself. I want a refund as it is not my job to wait for a phone that should have been checked before being sold for any defects. Solomon refuses to do this and says it must be sent in for repairs and I have to wait 7 days for them to deter main what the problem is and if I would qualify for a refund. I am entitled to a 21 day cooling period on good bought to be refunded! I will be emploring every person I meet to not do business with this establishment as they clearly are not interested in serving their customer needs only their own pockets. Social media campaign will be my platform.

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Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply18 Feb 2016, 11:53
Official
Hello Student26449,

Good day

Thank you for taking your time to post this complaint on the Hellopeter website.

I am referring your complaint to the regional operations manager as well as the store owner. They will be in touch with you shortly.

Kind regards

Tia Hocanin
Brand Manager