1 reviews | Active since Feb 2014
refusal of service
I purchased a BlackBerry leap from this store on the 4th of Feb 2016. It clearly states that the phone has a 6 month warranty. The phone has a problem with the software or cpu. When I receive a message it sometimes flashes white and then bombs out and restarts itself. I want a refund as it is not my job to wait for a phone that should have been checked before being sold for any defects. Solomon refuses to do this and says it must be sent in for repairs and I have to wait 7 days for them to deter main what the problem is and if I would qualify for a refund. I am entitled to a 21 day cooling period on good bought to be refunded! I will be emploring every person I meet to not do business with this establishment as they clearly are not interested in serving their customer needs only their own pockets. Social media campaign will be my platform.
Good day
Thank you for taking your time to post this complaint on the Hellopeter website.
I am referring your complaint to the regional operations manager as well as the store owner. They will be in touch with you shortly.
Kind regards
Tia Hocanin
Brand Manager
Good day
Thank you for taking your time to post this complaint on the Hellopeter website.
I am referring your complaint to the regional operations manager as well as the store owner. They will be in touch with you shortly.
Kind regards
Tia Hocanin
Brand Manager
