Refund Policy

My recent interaction with Cash Converters Rietfontein left me thoroughly disappointed and frustrated. On Saturday, January 27th, I made the decision to trade in my small microwave for what appeared to be a pristine 32L Defy microwave at the store. The Defy microwave still had some of its original plastic film intact, giving the impression that it had never been used. After a quick in-store test, everything seemed fine, and I left the store satisfied with my trade.

However, my satisfaction quickly turned to dismay when I discovered the next day that the microwave was faulty. Given that accoring to google this brance is closed on Sundays, I had to wait until the following Saturday to return to the store. Upon explaining the situation and expressing my desire to return the defective product, I was met with resistance.

Despite their prominently displayed policy, both in-store and on their website, guaranteeing a full refund within six months for faulty items, I was informed that the shop's policy was to repair the item rather than issue a refund. This was in direct contradiction to their own policy and also violated consumer protection laws, which clearly state that within six months of purchase, consumers have the right to choose between a repair, replacement, or refund for defective goods.

Despite my attempts to reason with the staff and point out their obligations under consumer protection laws, I was met with indifference. They promised to follow up with me on Sunday, (which according to google, is a day they are closed)

This experience has left me deeply disappointed and has eroded any trust I had in Cash Converters. Their failure to honor their own policies and adhere to legal obligations regarding consumer rights is unacceptable. I will not be doing business with Cash Converters again and will be sure to share my negative experience with others.