refund or replace

3 weeks ago i went to buy back my own digital clock that i pawn, i had pawned it in nov/dec and when it was the due date i had no funds the clock was in the store for approximately 2/3 months when i saw it on the floor. i bought it again amhle the store manager helped me 3 days later i came to a dismay where it was no longer charging.i returned upon my discovery the next day amahle was about to issue me with a refund when a lady by dips convinced her not to they explained that they cant as i dont have proof of purchase thats when amahle came to speak the same language even telling me that i can go complain to head office

we had a debate for about .1 and half and i left the digital clock in the store and they i explained im moving from soweto back to the east rand i was even assured they would pay for my petrol by the lady dips who had a smurk and smile 3 weeks and 2 days later the watch is not ready when they asked me for ,only 7 days meaning they had 16 days in total to have my digital clock

ready i come from the store where i left shouting cause they telling me i must come back another day i feel frustrated by the level of service and customer protection act states that i should get a refund and will keep taking this higher as the level of dissatisfaction im under really infuriated at the way buying something from the store has left me really upset