Refund from Cash Converters Gift Acres

Good day

On 5 May 2020, I requested my husband (Molefi) to go purchase a second hand laptop from your store in Gift Acres and was assisted by a sales person by the name of Arnold M.

The required specification of the laptop was that it should be in good working order and not be slow. Arnold assured Molefi that the laptop was a 8 GB RAM and therefore speed would not be an issue.

We proceeded to purchase the laptop and upon arrival, and whilst working on it, it presented to be very slow. I gave the laptop the benefit of the doubt and continued to use it although feeling very frustrated.

On 25 May 2020 feeling frustrated, I went and purchased another laptop from another service provider and requested Molefi to return the laptop to Cash Converters.

As he was checking the Cash Converters laptop he noted that it was operating at 2.94 GB RAM as opposed to the 8 GB RAM, that was advertised. He returned the laptop which was still within the guarantee policy time frame and requested a refund.

Arnold was assisting him again with the refund, Molefi requested a cash refund however Arnold said because we had previously swiped for the laptop, the refund will have to be paid into my bank account. He further assured Molefi that it is an FNB to FNB refund, therefore before Molefi gets to the parking area, the money will be back into my account.

On 26 May 2020, the money had not reflected into my account, Molefi then asked the Store Manager and Arnold for proof of payment, so we can trace if the payment was indeed made, and what could be the cause of the delay.

The Store refused to give assurance or even proof of payment via trace ID, and said it was FNB's problem now because they had made the payment.

The store transgressed their own agreement by saying money will be received the same day, and further more did not want to even give the trace ID for payment they claimed to have done on 25 May.

I feel as though I was ****** by Cash Converters Gift Acres because I do not have the laptop (which I might add is now displayed for sale at R2699.00) and I have no assurance that I will be receiving my refund.

The information given about the laptop was was lie, and thereafter dealing with the Store Manager and Arnold M regarding the refund has been a nightmare.