Racial Profiling with an extra dose of Bad Customer Service

Good day All

I hope this email finds you well?

I would like to make a formal complaint against the cashier Nonhlanhla who works at Cash Converters East Rand Value Mall.

I have been supporting this shop for over 5 years. Everytime I pay for goods bought Nonhlanhla always goes out of her way to disrespect me because I am "White" she has never greeted me not even a simple hello. She also claims I throw money to her.

Yesterday I was in good mood as the buy shop is always greets me by name and they provide a service of awesome employees. After dealing with them I was happy and bought 3 DVDs.

As I got to the counter I checked the DVDs. Then it was handed off to Nonhlanhla who did not greet me. Her attitude is very concerning as it feels like I am doing her a favour by using the sell shop. She believes she is indispensable and owns the store. Any other employee is so helpful except the Manager.

The three DVDs cost R107 so I gave one 1 hundred rand note, 3 x 2 rand coins plus two 50 cents and was told that Cash Converters do not take 50 cents anymore. So I took it back a reached into my pocket full of coins. I found a 2 rand coin and flicked it onto the paper with a push to sort out the different coins.Nonhlanhla say's I throw coins at her. This happens every single time I deal with her.

throwing 1. propel (something) with force through the air by a movement of the arm and hand. "I threw a brick through the window" The Manager of the store Chelsea was very unhelpful and said I must not take my bad mood out on them. My question is that another person can not know what state of mind you are in. In try to defend myself she did nothing to help only backing up her employee saying she did not see what happened.

I have list of employees I want to reach. 1. Richard Mukheibir 2. Peter Cumins 3. Leslie Crockett 4. Sam Budiselik

I would like to inform them of this bad service, publish this email in all forms of communication and social networking.

Kind regards

Brandon Watt Life and Workplace Coach Quality Assurance Management Cell: +***5 Email: ***