Poor service I received at Cash Converter

Dear Hello Peter My name is Sibongile Nyamende . I bought a laptop at Cash Converter Unit 206, Liberty Promenade shopping Centre - CNR A Z Beman Dr & Morgenstern Mi. Tel ***. Email: ***. I bought it on April 25, 2022. They have sold me a laptop that does not function properly. The brand of the first laptop was DELL LATITUDE. They said it works but when I get home the laptop had a problem with the internet because it was not connecting when I use hotspot to connect on my android device and it also did not connect when I connect it on my wifi. I decided to go to Cash Converter again. When I arrived at Cash Converter they checked it and fixed the internet problem but I requested them to change it with the one in a good working condition because the battery life for the laptop was also not good. They granted my request and exchanged the DELL LATITUDE brand laptop with LIFE DIGITAL one. When I get home the life digital laptop worked for 30 minutes and switched off. I went back to Cash Converter again to explain what problems I encountered to the laptop they exchanged in replace for DELL LATITUDE brand. They checked it again and said I should take it again they fixed it again it is working but I asked them to rather to exchange the LIFE DIGITAL with DELL LATITUDE again because the LIFE DIGITAL is worse in terms of poor working condition than DELL LATITUDE and I realised later it is the lowest brand too.They refused to refund me and also refused to exchange the LIFE DIGITAL that I don't want and give me DELL LATITUDE they first sold me. They requested me to try and use the LIFE DIGITAL brand laptop again to see if it is going to give me problems. I had to take the laptop because they refused to refund me they also refused to do the exchange again. When I get home the laptop switched on for 30 minutes and then switched off again. I finally noticed that the laptop does not charge at all even if I put it in the charger.

Hello Peter I am so stressful and hurt about this situation because I did not find money easily to buy the lap. I am not working. I asked the money from somebody to buy me laptop because I am going to use it to write Major Tests that will be starting on April 4, 2022. it is not easy for me to ask because I do not believe in asking. Cash Converter's employees do not know how difficult I have found the money to buy laptop but they have a heart to rob me. Another worse part of this stressful situation is that the employees they served me at Cash Converter are wasting my time.I am supposed to write Major Tests from April 4, 2022 and I am supposed to use laptop since the pandemic started we will continue writing online non venue exams and Major Tests. I mentioned to the employees who served me at Cash Converters the fact that I am buying a laptop because I must use it to write Major Tests next week but still they have a heart to distress me by giving me the laptop that is not functioning properly but I have paid them the money. On top of this my study time is being wasted. I am supposed to study so I do not have time to run up and down because of their poor service for the poor laptop condition they sold for me. Additionally. The little money I am supposed to keep to buy data to prepare for Major Test next week is being wasted because I have to travel to and from Cash Converter hoping that the problem with the laptop will be resolved but never get resolved instead it is getting worse..Hello Peter please assist me, All I need from Cash Converter is the lap in a working condition or a refund.

I will be grateful if you consider my grievance. Feel free to contact me ***

Yours faithfully S.Nyamende