POOR SERVICE

Friday 29 December I was in Cash Convertors Mellville, bought a game for my boys and on my way out saw a drawer. Price R200 so decided I will buy it. When I wanted to pay was told as the item on hold can't pay with my debit card, need to pay for it in cash ... Had to go to ATM and get the cash. Paid in cash and then told sorry I must come back this week and collect the drawer. As I was told the item was placed on hold I was under impression maybe somebody else wanted it but did not pay yet. I left and went back yesterday to collect my drawer I paid for nearly a week ago ... Now told sorry can't get the drawer yet, I must come back on Friday as the drawer must stay in the shop till the Friday!! I demanded a refund as I was not going to come back all the way from Krugersdorp again and also wanted to see the owner. Mr Owner big shot did come to see me, never even apologised for inconvenience, just said its againt the law and nothing he can do. Now if you mean its against the 2nd hand law (selling and buying) why was this not explained to me when I was told to pay in cash for the item the Friday?? Also still await an answer as to why you display something that you can't sell? Is that not against the law??? Dont tell me you dont have space, then you should not have bought the drawer from the person selling, and surely not display it for anybody to see. No you rather display, take my cash, let me go home and after nearly a week just told me to come bac**** I will never set foot in your store again, and let me tell you I was a regualr ... What is Cash Convertors Mellville going to do about this situation?? I demand answers and feedback