KR
Keith R
1 reviews | Active since Feb 2010
02 Sept 2025, 22:19
Poor Online Store Experience
Online sales is very poor. Wrote to *** twice with no reply.
I placed an order last week from two different stores.
Malcomess Park shipped immediately however when items arrived, some were severely damaged.
The George store has not shipped at all, I don't even think they know there's an online order awaiting shippment.
Overall, poor customer experience and zero assistance from the central online store.
Helpful (0)
Replies (5)0
Replies (5)
Cash Converters Southern Africa's replyOfficial
03 Sept 2025, 09:43Hi Keith,
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Cash Converters Southern Africa's reply03 Sept 2025, 09:43
Official
Hi Keith,
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
Thanks for sharing your feedback. We have asked one of the store's management representatives to look into this issue and make contact with you within two working days.
Warm regards,
The Cashies team
KR
Keith R's updateReviewer Update
04 Sept 2025, 15:22Good day, received the item from the George branch but still no response from Malcomness Park, or the CashConverters Online team (despite 3 emails).
KR
Keith R's update04 Sept 2025, 15:22
Reviewer Update
Good day, received the item from the George branch but still no response from Malcomness Park, or the CashConverters Online team (despite 3 emails).
KR
Keith R's updateReviewer Update
05 Sept 2025, 12:17Two
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Keith R's update05 Sept 2025, 12:17
Reviewer Update
Two
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Keith R's updateReviewer Update
05 Sept 2025, 12:18Two business days past, still no call, no email no resolution. Cash Converter Customer Care, is this acceptable?
KR
Keith R's update05 Sept 2025, 12:18
Reviewer Update
Two business days past, still no call, no email no resolution. Cash Converter Customer Care, is this acceptable?
KR
Keith R's updateReviewer Update
09 Sept 2025, 11:33Received the item from the George store and received a full refund for the damaged items. Good engagement and service received from stores!
The CC OnlineShop though seems to be dropping the ball on customer service.
The CC OnlineShop though seems to be dropping the ball on customer service.
KR
Keith R's update09 Sept 2025, 11:33
Reviewer Update
Received the item from the George store and received a full refund for the damaged items. Good engagement and service received from stores!
The CC OnlineShop though seems to be dropping the ball on customer service.
The CC OnlineShop though seems to be dropping the ball on customer service.