1 reviews | Active since Jun 2016
Poor client service Musina Cash Converters
I visited Musina Cash converters this morning, found an item I would like to buy with a marked down sticker on it. Great I requested the price to be tagged with the price it's selling for after the discount. Still browsing I then find a similar item with an already marked discount sticker (handwritten) for cheaper, obviously, this is the buy I want to make. Cancelling the other the clerk assisting me took the item to the back and comes with a printed sticker of the price. Confused I asked if the discount still going to be subtracted from this price. No, it's the discount price she rep****. To elaborate the hand written sticker displayed a price looking like R149, however, the one was supposed to be a two. So I insisted to speak to the manager which was unable to handle the situation, arguing with me that it's a two and not a one. Incompetence prevail! Rather than addressing the incompetence, I am being embarrassed by her asking everyone around what does the number look like. Then I escalated the situation to the owner Robert who rather decided to talk around the problem and not decisively rectifying the problem. I am very unhappy that improper labeling (handwriting) is not dealt with and it takes precedence to customer satisfaction. I wasted my time trying to buy an item displayed with the wrong price (poor handwriting).
Good day
Thank you for your Hellopeter post.
Please note that our stores had a massive markdown sale from 1st to 3rd September and their was / now stickers were handwritten. The printed price is the actual price already discounted.
I apologise if there was such confusion and will definitely take this into account when we do our next massive markdown.
Your complaint will also be sent to our customer care as well as the store.
Kind regards
Tia Hocanin
Senior Brand Manager
Good day
Thank you for your Hellopeter post.
Please note that our stores had a massive markdown sale from 1st to 3rd September and their was / now stickers were handwritten. The printed price is the actual price already discounted.
I apologise if there was such confusion and will definitely take this into account when we do our next massive markdown.
Your complaint will also be sent to our customer care as well as the store.
Kind regards
Tia Hocanin
Senior Brand Manager
Good Day
The issue has been resolved by the store.
Looking forward to doing more business with you.
Regards
Tia Hocanin
Senior Brand Manager
Good Day
The issue has been resolved by the store.
Looking forward to doing more business with you.
Regards
Tia Hocanin
Senior Brand Manager
