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SHAISTA S

1 reviews | Active since Nov 2013

21 Jul 2016, 11:29

Pawn Express

<p>A neighbour of mine took his TV to Cash Converters in Durban North he needed some cash, he had to move back to JHB and handed over all the papers and information regarding his TV to my brother including an affidavit which was requested by the STAFF at cash crusaders. It eventually turned into one ugly fight betwee the staff at cash converterss and my brother. We were told that they are waiting till it turns into stock then we should buy it back at a much higher price! WHY IS CASH CONVERTERS ROBBING PEOPLE WITH FALSE ADVETISING IN IMPROPER INFORMATION.</p> <p>We even contacted the regional manager who he himself were unsure of their policies and gave the store manager authority to make a decision if he would like to release the TV.</p> <p>This is just a money making scheme as they are making money out of people who are already in Financial situations.</p> <p> </p> <p>I WARN WHOEVER CONSIDERS TAKING THEIR VALUABLE TO CASH CONVERTERS, DO NOT YOU WONT GET YOUR VALUABLES BACK</p>

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Replies (11)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply22 Jul 2016, 14:51
Official

Good day

Thank you for your enquiry.

Did you do your pawn transaction at Cash Converters or Cash Crusaders please. Cash Crusaders is pawn express although we do have a store in Durban North as well.

Kindly confirm

Kind regards

Tia Hocanin

Senior Brand Manager

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SHAISTA S's update22 Jul 2016, 14:57
Reviewer Update

I am referring to cash converters in Durban North. not cash crusaders. The person we dealt with was Andrew I'm sure you are fami**** with the staff at this Durban branch.

SS
SHAISTA S's update22 Jul 2016, 15:00
Reviewer Update

I am referring to cash converters in Durban North. not cash crusaders. The person we dealt with was Andrew I'm sure you are fami**** with the staff at this Durban branch.

Cash Converters Southern Africa
Cash Converters Southern Africa's reply25 Jul 2016, 06:56
Official

Good day

I chatted to the owner Andrew and the regional operations manager and they claim they have discussed this matter with you telephonically.

Regards

Tia Hocanin

Cash Converters Southern Africa
Cash Converters Southern Africa's reply25 Jul 2016, 06:58
Official

Good day

I chatted to the owner Andrew and the regional operations manager and they claim they have discussed this matter with you telephonically.

Regards

Tia Hocanin

SS
SHAISTA S's update25 Jul 2016, 07:09
Reviewer Update

Good Morning Tia,

Clearly you were not told everything! it was discussed but nor resolved. If cash crusaders would like to keep the TV then by all means KEEP IT! This just goes to show how consumers are being ****** off their valuables because you guys decide to make extra cash off people who are already in financial situations. Andrew and the regional manager both made a decision to keep the TV until it turns into stock and then urged my brother to buy it back.

SO TIA, BEFORE YOU REPLY THINKING YOU KNOW BOTH SIDES OF THE STORY AND NOT EVEN CALLING THE CONSUMER, PLEASE CHECK YOUR FACTS.

CLEARLY CASH CRUSADERS ARE ONE OF THOSE RETAILERS THAT DO NOT HAVE THEIRS CUSTOMERS BEST INTEREST AT HEART!

SS
SHAISTA S's update25 Jul 2016, 07:12
Reviewer Update

The store manager used this opportunity to make money off the TV, no one has fairly tried to resolve this issue therefore my brother has given up on even further trying to get the TV back on behalf of our neighbor!

SS
SHAISTA S's update25 Jul 2016, 07:21
Reviewer Update

Why did your staff named BEEVOGIT asked us for an affidavit if the manager would already decided not to release the TV?!?!? The manager even refused giving us the banking details. Even after the Regional Manager agreed that it should be paid for but kept until the iriginal owner picked it up.

THE STORE MANAGER HAD NO INTENTION OF RELEASING THIS TV AS HE KNEW HE COULD MAKE A FEW EXTRA THOUSANDS OF THIS TV.. CONGRATULATIONS ON SUCCEEDING!

Cash Converters Southern Africa
Cash Converters Southern Africa's reply25 Jul 2016, 08:39
Official

Good day

May I suggest your brother and your neighbour call Andrew, our store owner? I believe he did explain that you have to be the owner of the goods in order to negotiate any deal. In this case, you are unfortunately not the owner of the item. Also, your brother was apparently given the affidavit, and not yourself, which means your brother needs to deal with this matter directly.

Regards

Tia Hocanin

CASH CONVERTERS

Senior Brand Manager

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SHAISTA S's update25 Jul 2016, 08:53
Reviewer Update

IF YOU RECEIVED THE PROPER INFORMATION YOU WOULD KNOW THAT THE OWNER HANDED OVER THE GOODS WITH PROOF TO MY BROTHER SO HE COULD ACCEPT IT ON HIS BEHALD AS HE IS NOT AVAILABLE!!!!

why did yourl ask for proof if it was not going to be released.?!

LASTLY WE DO NOT CARE OR WANT THE TV PLEASE SELL IT BY ALL MEANS AS YOURL HAVE ALREADY WASTED OUR TIME AND ENERGY AND ONLY FURTHER PROVED THAT NO MATTER HOW MUCH I PROVE CASH CRUSADERS IS WRONG THAT WE WILL NOT WIN THIS CASE.

STOP TRYING TO MAKE CASH CRUSADERS SEEMS LIKE THEY HAVE DONE EVERYTHING RIGHT WHEN ALL WE HAVE RECEIVED FROM YOUR STAFF IS COMPLETE DISSATISFACTION....

SO THANK YOU VERY MUCH FOR NO HELP RECEIVED FROM YOU THE BRAND MANAGER

Cash Converters Southern Africa
Cash Converters Southern Africa's reply25 Jul 2016, 09:40
Official

Good morning

I must apologise if I seem unhelpful, but as it stands, your brother or the neighbour will need to contact the store as you are not a contracted party in this matter.

I hope you have a good day.

Regards

Tia