Pathetic Service once again from Cash Converters Northgate

Its always good to know that when you are in a tough situation you can count on a service like the one that Cash Converters offer. You put your trust in a brand and go with the expectation of receiving the best service. However when what was actually experienced was so disappointing it leaves a really bad taste in your mouth and makes you question if you would ever want to be associated with a Company like this!! The service at the Northgate branch that I have received thus far is absolutely pathetic. I entrusted them with my Samsung Galaxy Note 4 and upon collection had found that my S Pen missing. They could not locate it after a few hours of searching (30/09). They promised to replace the pen saying that I they would call me on Monday (02/10) which did not happen. My husband then went in on Tuesday (03/10) to find out what is happening but was left waiting for a long time with no one able to give him answers. He was then told that a new S pen was ordered for R169 which definitely would not be the original. He was then told that they ordered it from the Samsung store for R300 ish and would have to wait several days for delivery. We have been given the run around with no solutions and people laughing in his face when he spoke about asset value depreciation and wanting back the original S pen. Again I would say that this is the most disappointing and unsatisfactory service that I have received thus far from any supplier or company. When people come to you for help, they expect to be treated with a respectable manner, not with bad attitude and service.