Pathetic Service- 1st cash converters i have ever had a problem with.

Guess i am forced to put a star. Bought a White PS5 Controller on the 31 August 2022. and returned it on the 1 September 2022 well within 24hours as it had a fault sales lady said I have to wait 7 days for it to be checked. I refused .Then she said wait till Monday but i must leave it there with the receipt. I asked for a manager or the owner to call me. Nothing happened. On the 2 September I called and Spoke to the manager and she then said they will check it and at that point I just wanted a refund. She asked me to come to the store which i did on the 2 September. I went there only just to take a picture of a reprint and send it via email to ***.I could have done that over the phone. Instead i don't stay near by but i had to go all the way there to do it. So I still did not get my refund. Every time i ask for the owner apparently they busy and they in the meeting or they cannot be contacted. What bulldust. All i asked after phoning the manager a few times on the 3rd was proof of my refund been paid she just says my boss did it at 5pm on the 2 September 2022.But i do not have any proof that they paid it. I asked to be called back but apparently the manager went on lunch just at 15:30 before closing at 4pm.