non assistance

good day : Im writing in request to get help inline with my drill i pawned in exchange for cash i took (R800) i got an sms on friday that it due to be picked up on Saturday morning i fell from the top on the couch to injure my face and my face was swollen and i have an injure to the mouth and my wife was assisting me around ...i went to see a dr on Saturday and i was not able to speak as my mouth was swollen and giving medication for the injure the dr asked me to come back both Monday and Tuesday since my mouth was swollen and couldn't speak i had to go to the dr i called to enquire if my drill can be extended to give a day to extend i spoke with a spoke manger (kenny) today that my last day was yesterday to explain please can one day to come and extend it she told me no there is nothing she can do as its priced i was in no way rude to her i explained my situation but she told me she cant give me day i have to buy it i tried to explained my circumstance but she still refused i tried to plead that maybe we can try if not maybe the worst i can come today toextend it she refused profusely that she cant help is this how cash converts act when circumstance to make a buck out of the customer the drill is 3800 and its sold separately this is a huge loss and i was asking for a day