JW
John W
1 reviews | Active since Aug 2025
09 Aug 2025, 02:44
Negligence at Cash Converters @ Horizon Village – No Accountability
I pawned my Samsung A16 phone at Cash Converters Village @ Horizon in Roodepoort. When I went back to pay, staff refused my payment because I was R40 short, despite my offer to return shortly with the balance.
After this, my phone was wiped as per their email, without my consent or proper communication. This led to days of stress, poor communication, and delays. After a lot of effort, my phone was finally returned — but the store refuses to acknowledge their negligence or offer any compensation for the distress caused.
I have lodged a formal complaint with the National Consumer Commission and urge others to be cautious dealing with this branch.
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Replies (3)
Cash Converters Southern Africa's replyOfficial
19 Aug 2025, 10:10Hi Avron,
Thank you for bringing this to our attention. We appreciate your feedback, and we have escalated the matter to the store for a thorough investigation.
Warm regards,
The Cashies team
Thank you for bringing this to our attention. We appreciate your feedback, and we have escalated the matter to the store for a thorough investigation.
Warm regards,
The Cashies team
Cash Converters Southern Africa's reply19 Aug 2025, 10:10
Official
Hi Avron,
Thank you for bringing this to our attention. We appreciate your feedback, and we have escalated the matter to the store for a thorough investigation.
Warm regards,
The Cashies team
Thank you for bringing this to our attention. We appreciate your feedback, and we have escalated the matter to the store for a thorough investigation.
Warm regards,
The Cashies team
JW
John W's updateReviewer Update
22 Aug 2025, 05:38Cash Converters Horizon Village wiped my Samsung A16 without my consent, causing me to lose hundreds to thousands of rands in purchased music, movies, apps, and games and left me without access to critical banking apps.
Even more devastating, irreplaceable photos and videos of my late grandmother (Oct 2024) and my best friend (Feb 2025) were permanently deleted. These memories cannot be replaced.
I also discovered Cash Converters staff playing with my device in the recycle bin a blatant invasion of privacy and proof that my personal information was accessed without permission.
Cash Converters themselves referenced POPIA in their first email, yet my sensitive data was mishandled. Acknowledgment without accountability is not enough. If this matter is not addressed, I will escalate legally under POPIA and seek damages for both financial and emotional loss.
Future customers, beware: Horizon Village clearly does not respect your data or your memories.
Even more devastating, irreplaceable photos and videos of my late grandmother (Oct 2024) and my best friend (Feb 2025) were permanently deleted. These memories cannot be replaced.
I also discovered Cash Converters staff playing with my device in the recycle bin a blatant invasion of privacy and proof that my personal information was accessed without permission.
Cash Converters themselves referenced POPIA in their first email, yet my sensitive data was mishandled. Acknowledgment without accountability is not enough. If this matter is not addressed, I will escalate legally under POPIA and seek damages for both financial and emotional loss.
Future customers, beware: Horizon Village clearly does not respect your data or your memories.
JW
John W's update22 Aug 2025, 05:38
Reviewer Update
Cash Converters Horizon Village wiped my Samsung A16 without my consent, causing me to lose hundreds to thousands of rands in purchased music, movies, apps, and games and left me without access to critical banking apps.
Even more devastating, irreplaceable photos and videos of my late grandmother (Oct 2024) and my best friend (Feb 2025) were permanently deleted. These memories cannot be replaced.
I also discovered Cash Converters staff playing with my device in the recycle bin a blatant invasion of privacy and proof that my personal information was accessed without permission.
Cash Converters themselves referenced POPIA in their first email, yet my sensitive data was mishandled. Acknowledgment without accountability is not enough. If this matter is not addressed, I will escalate legally under POPIA and seek damages for both financial and emotional loss.
Future customers, beware: Horizon Village clearly does not respect your data or your memories.
Even more devastating, irreplaceable photos and videos of my late grandmother (Oct 2024) and my best friend (Feb 2025) were permanently deleted. These memories cannot be replaced.
I also discovered Cash Converters staff playing with my device in the recycle bin a blatant invasion of privacy and proof that my personal information was accessed without permission.
Cash Converters themselves referenced POPIA in their first email, yet my sensitive data was mishandled. Acknowledgment without accountability is not enough. If this matter is not addressed, I will escalate legally under POPIA and seek damages for both financial and emotional loss.
Future customers, beware: Horizon Village clearly does not respect your data or your memories.
JW
John W's updateReviewer Update
03 Sept 2025, 17:07It has now been almost a month since my initial post on August 9, 2025, and Cash Converters Horizon Village has not responded or taken any accountability.
Despite my clear request for communication via email (and even begging via email) due to my work schedule, the store made only minimal attempts to contact me by phone. This disregard for my simple and innocent request and the unauthorized wiping of my device is beyond unacceptable.
Because of their actions I’ve suffered financial loss from deleted purchased apps, music, movies, and games.
I’ve lost access to critical banking and other major apps because all my passwords were deleted and this was my only approved device.
I’ve experienced devastating emotional harm from the loss of irreplaceable photos and videos of my late grandmother and best friend.
This is a clear violation of POPIA and shows a shocking lack of professionalism, transparency, and basic decency. I am actively seeking legal advice and will escalate this matter to ensure accountability.
Future customers should be extremely cautious about trusting this branch Cash Converters Horizon Village with their devices or personal information.
Despite my clear request for communication via email (and even begging via email) due to my work schedule, the store made only minimal attempts to contact me by phone. This disregard for my simple and innocent request and the unauthorized wiping of my device is beyond unacceptable.
Because of their actions I’ve suffered financial loss from deleted purchased apps, music, movies, and games.
I’ve lost access to critical banking and other major apps because all my passwords were deleted and this was my only approved device.
I’ve experienced devastating emotional harm from the loss of irreplaceable photos and videos of my late grandmother and best friend.
This is a clear violation of POPIA and shows a shocking lack of professionalism, transparency, and basic decency. I am actively seeking legal advice and will escalate this matter to ensure accountability.
Future customers should be extremely cautious about trusting this branch Cash Converters Horizon Village with their devices or personal information.
JW
John W's update03 Sept 2025, 17:07
Reviewer Update
It has now been almost a month since my initial post on August 9, 2025, and Cash Converters Horizon Village has not responded or taken any accountability.
Despite my clear request for communication via email (and even begging via email) due to my work schedule, the store made only minimal attempts to contact me by phone. This disregard for my simple and innocent request and the unauthorized wiping of my device is beyond unacceptable.
Because of their actions I’ve suffered financial loss from deleted purchased apps, music, movies, and games.
I’ve lost access to critical banking and other major apps because all my passwords were deleted and this was my only approved device.
I’ve experienced devastating emotional harm from the loss of irreplaceable photos and videos of my late grandmother and best friend.
This is a clear violation of POPIA and shows a shocking lack of professionalism, transparency, and basic decency. I am actively seeking legal advice and will escalate this matter to ensure accountability.
Future customers should be extremely cautious about trusting this branch Cash Converters Horizon Village with their devices or personal information.
Despite my clear request for communication via email (and even begging via email) due to my work schedule, the store made only minimal attempts to contact me by phone. This disregard for my simple and innocent request and the unauthorized wiping of my device is beyond unacceptable.
Because of their actions I’ve suffered financial loss from deleted purchased apps, music, movies, and games.
I’ve lost access to critical banking and other major apps because all my passwords were deleted and this was my only approved device.
I’ve experienced devastating emotional harm from the loss of irreplaceable photos and videos of my late grandmother and best friend.
This is a clear violation of POPIA and shows a shocking lack of professionalism, transparency, and basic decency. I am actively seeking legal advice and will escalate this matter to ensure accountability.
Future customers should be extremely cautious about trusting this branch Cash Converters Horizon Village with their devices or personal information.