Missing laptop

missing I took my laptop to the branch at Southgate mall in February. I've paid the monthly interest every month.

When send my friend yesterday with the cash to collect the laptop they brought out a phone. The code on the receipt shows it is a phone. When they checked with my I.d number on there system it shows no payment was made for the laptop in April, but it was paid on the 19th of April.

The manager was called and it was his signature on the April receipt, he gave me the wrong receipt. I told him I am going to report them to head office and his response was "it won't help".... where the hell is my laptop.

Seems like my laptop got ****** or something. Is this how you treat customers with a "don't care" attitude.

I need answers to what happened to my laptop tomorrow is the 19th and payment will be due again but I cannot pay for a phone that is not mine.

Where is my laptop???????