Misleading Advertising

I app**** for a loan at the Fourways branch<br> <br> All was in order and as per your marketing ,no notification or indication was stated that due to me banking with Bidvest you would not assist.<br> <br> Back and forward correspondence sent to Elphas who assured me all was in order and I needed to come in to sign. Even though its Bidvest I could bring proof of my Nedbank account.<br> On my going to the branch Yvonne advised not possible to assist and I would have to wait a month and then open up a new account for my salary to reflect , then they will deduct and then deduct the rest from Bidvest..<br> <br> Firstly, if I need the loan now why do I have to wait a month.<br> Secondly, why are you able to do a debit order on the 2nd and 3rd instalment and not the first ??<br> Thirdly, Advertising - No notification that you do not assist clients that have Bidvest accounts.<br> Fourthly, expectation given to come in and sign then to be told by Yvonne this cannot be done.<br> <br> I do not see the problem as Bidvest is a registered bank in South Africa.<br> <br> Mailed request to the Area manager Justin and Marketing person Luvuyo as well as complaint division.<br> No response ???<br>