Mark

I BOUGHT A LAPTOP ON THE 3RD OF DECEMBER 2015. ON THE 12TH OF DECEMBER THE LAPTOP STOPPED WORKING SO I RETURNED IT TO THE STORE. UPON ARRIVE THE LAPTOP WAS SENT TO MATRIX WAREHOUSE TO GET IT CHECKED. THE HARDDRIVE WAS DISCONNECTED & AFTER RECONNECTING IT, SYSTEM WOULD NOT LOAD. AT THIS POINT I WAS UNHAPPY AS THE LAPTOP WAS FAULTY & I WANTED A REFUND BUT MARK THE MANAGER WAS SUGGESTING THAT IT COULD BE MY FAULT AS I HAD LOADED SOFTWARE A COUPLE OF DAYS BEFORE. HOW CAN SOFTWARE DISCONNECT A HARDDRIVE? HE THEN SAID HE WOULD TAKE IN THE LAPTOP FOR ANALYSIS & BASED ON THE RESULTS I WOULD BE REFUNDED. ANALYSIS CAME BACK & THE CAUSE OF THE SYSTEM FAILURE WAS ACTUALLY THE DISCONNECTED HARD DRIVE NOW MARK IS INSISTING THAT I DROPPED THE LAPTOP & BECAUSE OF THAT I WILL NOT BE REFUNDED. I ASKED HIM TO FURNISH ME WITH PROOF THAT I DROPPED THE LAPTOP AS IT HAS NO SCRACTHES ON IT & WAS IN A LAPTOP BAG THE ENTIRE TIME UNLESS I WAS USING IT. A LAPTOP BAG I PURCHASED FROM THE STORE TO PROTECT MY INVESTMENT. ARE CASH CONVERTERS PRODUCTS IMMUNE FROM JUST BEING FAULTY? MARK WAS SO RUDE TO ME & REFUSED TO HEAR ME OUT. IM DISGUSTED & I WANT MY MONEY BACK! CONSUMERS HAVE NO RIGHTS AT CASH CONVERTERS!<br>