JP
Juan P

1 reviews | Active since Dec 2012

18 Sept 2016, 09:02

Making customers feel like *********

<p>I bought a ps3 game and played it till a point where it froze my console. I took the game back and wanted an exchange or my money back. I was told to resell the game because it was longer than 48 hours. I spoke to the manager and he said that I can return the game for a refund but was not allowed to buy another game as I could have just copied the game and now wanted another. This made me feel very uncomfortable. Just thought I'd make you aware of this treatment</p>

0
Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply20 Sept 2016, 08:48
Official

Good day

Thank you for taking the time to lodge your complaint on Hellopeter.

I will forward this to the store owner and regional operations manager who will be in contact with you shortly.

Regards

Tia Hocanin

Senior Brand Manager