Lack in effective decision making. TcF

Two weeks counting waiting on Cc to make a desicion on whether accepting a quote provided for repairs or conduct the repairs themselves on a device. Back and forth on emakls third week counting. Only now CC want to collect the device incurring additional cost, with an additional week or more delay before the device be repaired. All thus for a quote of R1040. 09 while a reputable repairer have done the repair in three days, with lower cost and speedy results. Cumbersome and time wastefulness proceses by CC. CC has no idea how to provide effective decision making in their business, cost saving and piece of mind to customers.