Item Not as Described and Plenty of Lies by Cash Converters Goodwood

I called the Vasco (Goodwood) shop ahead of a visit to check if an item was in stock. They confirmed it was.

After a 4 hour expensive journey I pitched up and inspected the item. It was heavily scratched and didn't look like the "professionally photographed" one on their ad. Important bits of it were missing and they tried to palm off a charger cable that would never work with it.

I suspected it was faulty as well but the manager, Bruce van der Meulen , would not budge on the price. In fact he didn't want to come out from his office and talk to me. (I suspect he's moonlighting elsewhere and was not actually there)

I was furious so I went home and complained to their service line. I sent an e-mail which they never bothered to read. The problem was passed up to Nicole Duddy, who spent all of 5 minutes of investigation before backing up the manager. He **** to me and even tried to claim I saw a different item in the shop.

I sent him photos of the item on his shop counter so he quickly changed his tune. However he came up with more stories and between him and the regional manager I got nowhere.

How on earth can Nicole Duddy be a regional manager for Cape Town when she is based in Johannesburg! You can't follow up a complaint from 2000 Km away.

Customer service is non-existent and they do not care. Beware of those fancy photos of items for sale! They appear not to represent the actual sale item.