*********** staff + manager (Midrand)

I ****ed my laptop and Cash Converters in Midrand(China Mall), and when I took it in it was in a perfectly working condition as the consultants tested in and all. I settled the account yesterday and was given my laptop back, was not even given an option to test and see if it's working or not , like how it was checked when I took it in. When I got home , the laptop wasn't switching on and I couldn't take it back to the shop as they were closed. Today I called the shop and was advised by the Consultant to bring it so he could check it, something that was supposed to be done when he gave it to me yesterday. Upon checking I was advised that the was a faulty switch , not sure how as I'm under the impression that no one was using it. When he (consultant)referred the matter to the manager , the manager was very rude & arrogant , shouted at me in front of other customers to tell me , he is not going to pay for it or even fix it. I was shocked by this as the contract states that I shoild receive my belongings as I left it. This is not fair and will take to the highest authorities, because not only is the staff ***********(this should have been checked before I left)but their managers are also rude and abuse their powers, no sense of customer service and no respect for people in general. If a manager behaves like that I wonder how and what is he managing, if he cannot manage his own emotions.