******* DEBITS

I do not know if your organisation is dishonest or is this incompetence but either way i am truly dissapointed as you have made my life difficult.

On August 3 i raised a matter with Wonga Lingela telling him that there where debits that where being taken from my account by your organisation and i do not know why. I was told i had an taken out a loan with your organisation and i denied this. i was requested to give documents which i did and told an investigation would be opened and feedback given back to me in one month.

i even went to the branch were the loan was taken out to see the picture of the person who took it out and it was quite clear it was not me. I really thought that the documents and proof from the camera would fast track everything.

I am currently out of the country for an extended period and the debits are still going off. I was promised i would be reimbursed for all debits that have gone off since April and now it seems i was **** to as instead debits keep going off and no one is replying to my messages. I cant even do anything because i am out of the country.

Firstly you allowed someone to open an account without properly verifying his information and now i am paying for your incompetence. You have been debiting money since April 2017. I was told all money i would be given back to me at the conclusion of the investigation but you **** as it seems you are all to happy to let this continue.