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tsapo R

1 reviews | Active since Dec 2018

15 Dec 2018, 13:04

Identity theft at the Cash converters.

i went to cash converters Mayville i noticed they had what i needed. This were two car jacks . so I picked them up and went to the sales counter to purchase, My purchase was halted when they requested I give them my id no. Since i have had a bad experience with my identity froud . I told them I am only interested in buying the two car jack. the junior sales lady then called her sinior manager.

she told me that if I dont give them my id ,thewill not be able to sell me the items. i was disapointed that this was their stance. I asked her if she is aware of the identity laws. she said thats thier policy no id no sale. please can we start refusing giving our id`s as asales condition. I am very disturbed by this. hope they learn someday.

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Replies (1)
Cash Converters Southern Africa
Cash Converters Southern Africa's reply18 Dec 2018, 11:20
Official
Dear Valued Customer,

Thank you for taking the time to submit your feedback through our Customer Care department. Your complaint has been raised with the owner of the store and the Regional Operations Manager. You will be contacted by the store or the Regional Operations Manager in due course.

Your communication with us is greatly appreciated and we will strive to improve our service to you. 

Sunny regards