i want my items

on the 6 dec I went to cash convertors in Balfourpark n get a lon against my washine machine,tumble dryer and sewing machine,i was given an amount of R2500 a week later I noticed on the contract that the payment should be done in 30 days which will expire on the 05 jan 2018,i then went to the store on the 18 December 17 n spoke to the guy who was assisting me previously,named Adam.i told the guy that the expiring date is going to inconvenience us as we will be in on that day from December on holidays.i asked him what can be done n he gave me his number saying when we ready to make the payment we should contact him so he can get banking details for us to use when making payment as they normally use cash as a method of payment.We had money on the 01 jan 2018 n called Adam on the number given n was on voicemail,i then tried to send him a whatssup msg on the 4 Jan as I wanted to make payment and was panicking as the 5th jan was following day,he didn't respond to my msg n try to msg him again on the 5th still no repond but msg was read.we came back to jhb on sunday the 07th January and went back to cash convertors balfour park store yesterday the 08th jan and was told that Adam is no longer working there since the 21 Dec.the lady who was assisting me called her branch manager by the name Moses Selotole who was very rude to me,He didn't even give me a chance to explain and show him a proof that we've tried to contact the guy on the number we were given.All he said to me was ''I HAVE ALREADY SENT YOUR ITEMS INSTORE FOR SALE TODAY JUST BEFORE YOU CAME IN AND PLS DNT CUM HERE AND THINK WE WILL SYMPATHIZE WITH YOU SINCE YOUR ITEMS ARE FOR SALE.I asked him nicely that he musnt raise voice me as m the customer and deserve a good customer service and he went on and on,i politely asked him to give me their head office number to where I can send my complain to and he told me straight to my phase that he wont give me the number for all he care,i should go and google it as hes not going to help me,the lady who was working that day saw him leaving me at the counter n she came to me politely apologizing and gave me the contact details for their operations manager named,SAREL,IVE TRIED TO SEND MY COMPLAIN TO HIM AND STILL NO LUCK All am asking is for cash convertors to give me my items as I have their R3013 to pay them please,i really need my items as am unemployed and the sewing machine I use it to sew clothes for customers so I can be able to put bread on table for my 7 year old daughter,Thats all am asking,for them to take their money with interest and give me my items please